Account Manager
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Job Description
Account Manager growing customer accounts for CircuitHub’s robotics-driven electronics manufacturing platform. Managing quotes, orders, relationships, and revenue growth.
Responsibilities:
- Build relationships with customers and understand their priorities, projects, and purchasing needs
- Grow existing accounts by identifying new projects, teams, and locations that could benefit from CircuitHub
- Qualify new opportunities and guide customers from initial conversations through quoting and ordering
- Follow up on outstanding quotes, answer questions, and help customers move projects forward
- Hold regular account reviews to understand customer feedback, upcoming demand, and growth opportunities
- Coordinate with internal teams to resolve customer concerns and provide clear, accurate updates
- Keep account information, opportunities, and sales forecasts accurate and up to date
- Work toward agreed revenue and profitability goals
- Share customer feedback to improve the platform and overall customer experience
- Understand why customers stop ordering and identify ways to bring them back
- Help customers plan prototype or production runs
- Identify opportunities to work with other teams within existing accounts
- Resolve quote delays and manage difficult conversations about pricing, delivery, or quality
- Ask satisfied customers for referrals and introductions
Requirements:
- 1-2 years of experience in sales or account management
- Track record of meeting sales goals and growing customer accounts
- Ability to take ownership and follow through independently
- Clear communication and ability to adapt approach to different people and situations
- Comfort discussing pricing, handling objections, and asking for the business
- Strong organization and prioritization skills
- Curiosity and willingness to learn the platform and manufacturing processes
- Ability to work well with others and involve appropriate expertise
- Experience in electronics, hardware, technical services, or manufacturing (nice-to-have)
- Background in customer support or customer success (nice-to-have)
- Experience using customer relationship management tools to track opportunities and forecast sales (nice-to-have)
Benefits:
- Performance-based bonus
- Benefits
- Competitive salary
- Collaborative team environment
- Learning and development opportunities
- Ownership of customer relationships
- Direct contribution to business growth
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