Ecommerce Account Manager
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Job Description
Ecommerce Account Manager connecting Australian e-commerce brands with talent. Managing recruitment accounts, candidate sourcing, placements, client relationships, and commercial growth remotely from the Philippines.
Responsibilities:
- Build and maintain strong relationships with existing clients as their trusted partner and primary point of contact.
- Understand clients’ businesses, company cultures, hiring requirements, and expectations, translating them into recruitment briefs.
- Own assigned accounts and provide consistent communication, updates, and a positive hiring experience.
- Advise clients on talent availability, market conditions, salary expectations, candidate suitability, and alternative hiring solutions.
- Manage recruitment requirements from briefing and talent identification through interviews, feedback, offers, reference checks, and placements.
- Identify and engage suitable candidates through the existing talent database, LinkedIn Recruiter, and other sourcing channels.
- Generate repeat business and referrals through existing client relationships.
- Keep candidates engaged, manage expectations, provide timely feedback, and ensure a positive candidate experience.
- Build a personal brand through LinkedIn activity, industry engagement, and professional networking.
- Create LinkedIn posts, Instagram content, reels, and short-form videos.
- Own account activity, client relationships, placement outcomes, and commercial targets while improving results.
Requirements:
- At least 5 years of experience in e-commerce, digital marketing or a client-facing sales or account management role.
- Recruitment experience is a bonus but not mandatory.
- Strong understanding of the e-commerce industry, including finance, operations, warehousing, HR, and digital marketing.
- Experience managing client relationships, business accounts, stakeholders, or commercial partnerships.
- Strong communication and interpersonal skills.
- Candidate assessment, interviewing, and recruitment skills.
- Ability to manage multiple vacancies and deliver quality shortlists.
- Ability to influence, negotiate, and manage different stakeholders and expectations.
- Strategic thinking, decision-making, and problem-solving skills.
- Experience building a personal brand through LinkedIn content, industry engagement, and social media.
- Comfortable creating short-form video content, Instagram Reels, and other social media posts.
- Understanding of recruitment sales, business development, and client relationship management.
- Self-motivated and able to work independently in a remote environment.
- Previous experience in recruitment, talent acquisition, or agency recruitment is advantageous.
- Experience using LinkedIn Recruiter, ATS platforms, recruitment databases, and AI-powered recruitment tools is advantageous.
- Familiarity with AI tools such as Claude and other productivity tools is advantageous.
Benefits:
- Great opportunities for career growth
- Opportunity to work in an amazing environment
- Opportunity to work closely with an innovative recruitment team and gain exposure to AI-driven recruitment processes.
- 100% remote work
- Work from the comfort of your home
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