Account Supervisor
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Job Description
Account Supervisor leading 3–5 client accounts for Mixte, a justice-focused communications agency. Managing strategy, creative delivery, budgets, teams, and new business.
Responsibilities:
- Act as the Principal’s eyes and ears on client accounts and the team
- Report to a Principal and collaborate daily with Directors, the Communication Manager, and Strategists
- Act as a strategic thought partner with the Principal on 3–5 client accounts
- Draft strategies and Momentum Models
- Lead a portfolio of 3–5 client accounts and develop long-term client relationships
- Ensure billing stays within approved client budgets
- Allocate team-member tasks and assigned hours
- Maintain cumulative staff hours within 5% of each client’s budget
- Facilitate collaboration and identify creative solutions to complete projects
- Prioritize public relations, digital community building, and strategic communications tasks
- Match team members to tasks and anticipate project capacity needs
- Anticipate and respond to client concerns
- Help develop solutions for processes, trends, company-wide systems, and shared client/team needs
- Schedule, lead, and document creative-team and client meetings
- Track project progress against goals, objectives, and timelines
- Develop and manage complex project timelines, workloads, and deliverables
- Collaborate with strategists to develop high-quality client work advancing social justice issues
- Review incoming requests and briefs and obtain additional information as needed
- Oversee communications deliverables, including client strategy, campaign briefs, messaging frameworks, audience personas, creative assets, and written content
- Cultivate and earn new business through proposals and outreach goals
Requirements:
- Must currently reside in either the San Diego or Atlanta metropolitan areas; relocation is not being considered
- At least 6 years of experience in a communications or marketing agency (non-negotiable)
- At least 4 years of proven supervisory experience managing 4–6 mid-level professionals
- Exceptional decision-making, organizational skills, attention to detail, urgency, and follow-through
- Exceptional communication and public speaking skills
- Experience in Asana, Slack, and Google Workspace preferred
- Demonstrated commitment to equity, cultural humility, and learning
- High emotional intelligence and long-term relationship-building ability
- Experience working in an agency setting
- Experience in a 100% remote working environment
- Ability to give and receive direct feedback and challenge ideas
- 30-second video explaining why you are the right candidate
Benefits:
- Four-day work week
- Paid winter break between Dec 25 and New Years
- Fully remote work environment
- Access, equal opportunity, and reasonable accommodation for individuals with disabilities
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