Accounts and Operations Manager
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Job Description
Accounts and Operations Manager leading Cleankill and Clearup pest control operations across London and the South East. Managing field teams, service delivery, compliance and major commercial client relationships.
Responsibilities:
- Lead pest control operations across Cleankill and Clearup in London and the South East
- Direct and manage a field team of 26+ technicians and 4 team leaders
- Oversee recruitment, training, performance management and scheduling
- Ensure compliance and completion of commercial and domestic service visits
- Achieve PCP state of service targets of 95%
- Act as primary escalation point for major commercial clients
- Handle client queries, deliver service reviews and nurture client relationships
- Ensure high customer retention rates
- Oversee RAMS and other industry requirements
- Ensure teams comply with health and safety legislation
- Monitor operational KPIs including productivity, treatment completion, response times and service efficiency
- Ensure quality of delivery through team leaders
Requirements:
- Proven track record in service management within pest control or another distress business
- Experience managing service teams and developing staff
- Understanding of client liaison and larger corporate service level agreements
- Living within the operational service area is desirable
- Knowledge of Cleankill and/or Clearup operations is desirable
- Many years’ experience dealing with staff and productivity targets is desirable
Benefits:
- Inclusive and respectful workplace culture
- Career development opportunities
- Fair, inclusive and accessible recruitment process
- Recruitment support or adjustments where needed
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