Administrative Assistant
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Job Description
Administrative Assistant providing operational support to leadership and managing project-based initiatives across various areas. Requires strong critical thinking and project management skills.
Responsibilities:
- Provide administrative and operational support to the CEO and leadership team.
- Take ownership of project-based initiatives, including research, planning, execution, and process documentation.
- Lead and optimize the use of tools such as: Zendesk: configuration, team training, documentation, and creation of training videos.
- AI features within Zendesk: identifying trends, issues, and conversation patterns.
- Aircall: understanding workflows and optimizing VoIP system processes.
- Develop, maintain, and update dashboards in HubSpot, with a potential transition to Power BI.
- Conduct research projects (e.g., hardware research, PC lifecycle planning, operational tools).
- Assist with administrative oversight across various operational functions.
- Communicate clearly with stakeholders regarding project timelines, progress, and deliverables.
- Ensure assigned initiatives are fully completed and drive results with a strong sense of accountability.
Requirements:
- 2–3 years of experience as an Administrative Assistant, Operations Assistant, Project Coordinator, or similar role.
- Experience with Zendesk and HubSpot is required.
- Power BI proficiency is preferred.
- Strong critical thinking and problem-solving abilities.
- Proactive project management mindset—capable of defining objectives, building plans, and executing them independently.
- Excellent organizational and time management skills.
- Ability to work autonomously and manage multiple priorities in a remote environment.
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