Administrative Assistant

Posted 47ds ago

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Job Description

Online Administrative Assistant supporting e-commerce operations in a remote role for Colombia and Guatemala. Handling order processing, customer communication, and light bookkeeping tasks.

Responsibilities:

  • Review and process online orders, including handling cancellations and performing fraud checks
  • Coordinate return and exchange requests
  • Upload orders to ShippingEasy and oversee expedited fulfillment
  • Provide customer support via email and phone regarding orders, returns, and shipping concerns
  • Maintain and update product listings across platforms
  • Assist with basic bookkeeping tasks, including invoicing and credit memo processing

Requirements:

  • 1–2 years of experience in e‑commerce or administrative support
  • Hands-on experience with Shopify and SAP Business One
  • Customer service experience via email and phone (returns, cancellations, etc.)
  • Basic photo editing skills (Photoshop or similar tools)
  • Strong Excel and data-entry capabilities with high accuracy
  • Experience managing and optimizing product listings (copywriting & SEO)
  • Familiarity with bookkeeping processes