Administrative Assistant
Posted 47ds ago
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Job Description
Online Administrative Assistant supporting e-commerce operations in a remote role for Colombia and Guatemala. Handling order processing, customer communication, and light bookkeeping tasks.
Responsibilities:
- Review and process online orders, including handling cancellations and performing fraud checks
- Coordinate return and exchange requests
- Upload orders to ShippingEasy and oversee expedited fulfillment
- Provide customer support via email and phone regarding orders, returns, and shipping concerns
- Maintain and update product listings across platforms
- Assist with basic bookkeeping tasks, including invoicing and credit memo processing
Requirements:
- 1–2 years of experience in e‑commerce or administrative support
- Hands-on experience with Shopify and SAP Business One
- Customer service experience via email and phone (returns, cancellations, etc.)
- Basic photo editing skills (Photoshop or similar tools)
- Strong Excel and data-entry capabilities with high accuracy
- Experience managing and optimizing product listings (copywriting & SEO)
- Familiarity with bookkeeping processes

















