Advanced Associate, Customer Success – Career Readiness
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Job Description
Customer Success Manager leading onboarding and support for K-12 school district customers. Collaborating with teams to enhance customer experience with Certiport’s educational solutions.
Responsibilities:
- Lead and execute the end-to-end onboarding process for new school districts
- Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the Certiport platform and products to ensure customer goals are met
- Develop and manage structured success plans that support customers at each phase of their lifecycle
- Serve as the primary point of contact post-sale, leading onboarding and implementation while ensuring customers are set up for success throughout their journey
- Act as the voice of the customer with internal teams
- Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide first-line technical support, and ensure successful
- Partner with Sales to support renewals, expansions, and account growth
Requirements:
- Bachelor’s degree in Education, Business, or related field required.
- 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
- Experience supporting K–12, higher education, or corporate learning environments a plus.
Benefits:
- This position is eligible for Pearson’s annual incentive program
- Information on benefits can be found here.
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