Advanced Specialist, Customer Success
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Job Description
Acting as a trusted partner in quality assurance for vocational qualifications at Pearson. Supporting centres and influencing quality processes for educational success.
Responsibilities:
- Act as a trusted quality partner to schools and colleges delivering Pearson vocational qualifications.
- Support Quality Nominees, Lead Internal Verifiers, Assessors and centre teams to navigate quality assurance.
- Build trusted relationships with new, key and developing centres.
- Influence how quality assurance is understood and delivered at scale.
- Champion quality assurance across your centre portfolio.
- Deliver high-impact virtual events, clinics and resources for centres.
- Act as a visible, trusted face of Pearson Quality.
Requirements:
- Build credibility quickly and communicates with clarity and empathy.
- Balances regulatory rigour with a pragmatic, solutions-focused mindset.
- Thrives in a collaborative environment and confidently partners across teams.
- Takes ownership, follows through, and raises the bar for customer experience.
- Remains calm, organised and adaptable when priorities shift.
- Strong experience in vocational education, quality assurance or centre delivery.
Benefits:
- Develop deep expertise in vocational quality models and regulatory practice.
- Influence improvements across onboarding, communication and customer support.
- Work in a collaborative, home-based team with meaningful national impact.
- Build senior stakeholder relationships across Pearson and centre leadership teams.
- Contribute directly to learner outcomes at scale.
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