AI/ML Engineering Director
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Job Description
AI/ML Engineering Director modernizing government and commercial support operations for GDIT. Designing AI, automation, and workflow transformation strategies with client-facing advisory leadership.
Responsibilities:
- Assess current-state service desk and contact center environments, including people, processes, technology, and operating and costing models
- Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration
- Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives
- Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings
- Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions
- Brief internal and customer stakeholders on relevant technologies and methodologies
- Support capture and business development efforts, including proposals, requests for information, and whitepapers
- Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service management
- Facilitate workshops, stakeholder interviews, and operational assessments
- Convert operational pain points into scalable technical and process solutions
- Produce architectural documentation, transformation strategies, business cases, and executive-level briefings
- Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements
- Evaluate, recommend, and implement conversational AI/chatbots, virtual agents, intelligent routing, KCS, RPA/agentic automation, workflow automation platforms, agent assist capabilities, predictive analytics, and reporting
- Demonstrate measurable improvements in automation, self-service adoption, customer and employee experience, resolution times, operational efficiency, cost optimization, modernization sustainability, and portfolio growth
Requirements:
- Bachelor’s Degree in Information Technology or equivalent experience
- 5+ years of related experience required
- 15+ years of related experience preferred
- 8+ years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical field preferred
- Must be able to obtain and maintain a Top Secret security clearance
- US Citizenship required
- Experience delivering modern AI methods to real-world problems in complex technical environments across Government or Commercial industries
- Experience designing or implementing AI and automation solutions within support organizations
- Ability to assess and redesign support operating models for efficiency and scalability
- Strong executive communication and client-facing consulting skills
- Experience owning or supporting a portfolio of work, including delivering to a cost model or owning P&L
- Familiarity with Agentic and Gen AI-enabled support capabilities and copilots
- Experience developing business cases or ROI/Cost models for automation initiatives
- Hands-on experience with virtual agents, LLM orchestration, agentic AI patterns, safety, compliance and guardrails, conversational design, AI evaluation frameworks, prompt engineering, and context engineering
Benefits:
- Comprehensive medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with pre-tax and post-tax contributions and company match
- Full-flex work weeks where possible
- Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility support
- Wellness packages
- Award-winning culture of innovation and military-friendly workplace
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