AI Solutions Engineer – Architect
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Job Description
AI Solutions Engineer/Architect building production-grade AI platforms for BCD Travel, a global business travel company. Designing reusable capabilities, evaluation frameworks, and responsible-AI guardrails.
Responsibilities:
- Design and build reusable AI/agentic capabilities, including MCP-based integrations, retrieval pipelines, and prompt and agent libraries
- Partner with embedded AI champions to scope, prototype, and productionize function-specific use cases
- Own model evaluation, selection, and optimization frameworks based on cost, accuracy, and latency
- Build and maintain evaluation/testing frameworks with measurable accuracy and safety checks before deployment
- Implement responsible-AI guardrails for data handling, hallucination controls, and human-in-the-loop checkpoints
- Engineer AI for scale, security, and value across product, data, and support investments
- Document technical standards and patterns so teams can self-serve on the platform
- Contribute to internal training content and office hours for AI champions and business-unit staff
- Build shared AI platforms and capabilities enabling adoption across BCD’s global business
- Deliver production-grade AI solutions and improve platform reliability, accuracy, reuse, governance, and workflow adoption
Requirements:
- 4+ years in ML/AI engineering, solutions architecture, or applied data science
- Founder or early-stage startup experience required
- Hands-on experience building or shipping products in a resource-constrained startup environment
- Experience with retrieval-augmented generation, prompt/agent frameworks, and integration protocols such as MCP and API-based tool use
- Experience building for enterprise data environments with strict privacy and compliance requirements
- Ability to work directly with non-technical business stakeholders to translate operational pain points into technical solutions
- Familiarity with evaluation frameworks for LLM output quality, safety, and drift monitoring
- Travel, hospitality, or B2B services industry experience required
- Experience with production LLM or agentic-AI systems ideally
- Enjoyment of building, experimenting, and delivering measurable-impact solutions
Benefits:
- Opportunity to build enterprise-scale AI products
- Freedom to innovate and experiment
- Access to cutting-edge AI technologies
- Direct collaboration with business leaders
- Global remote flexibility
- Meaningful ownership and impact
- A culture that values innovation, ownership and experimentation
- Open communication, collaboration, and a flexible work-life balance
- Unique, often global, experiences that empower you to develop and grow within the organization
- Charitable activities in communities across the globe
- Flexible working hours
- Work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Reasonable and necessary accommodations
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