Analista BI – Planilla Completa
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Job Description
Analista BI designing and automating interactive dashboards for telecom campaigns. Transforming raw data into strategic visualizations to measure profitability and meet business KPIs.
Responsibilities:
- Diseñar, desarrollar y automatizar reportes y dashboards interactivos que consoliden la información operativa de las campañas Inbound y Outbound.
- Transformar grandes volúmenes de datos crudos (procedentes de marcadores, CRMs y sistemas de WFM) en visualizaciones estratégicas que permitan identificar oportunidades de mejora, medir la rentabilidad y asegurar el cumplimiento de los KPIs del negocio y del cliente.
Requirements:
- Bachiller o Titulado en Ingeniería de Sistemas, Estadística, Ingeniería Industrial, Matemáticas o carreras afines.
- Deseable: Diplomado o especialización en Business Intelligence, Data Analytics o Big Data.
- Mínimo 2 a 3 años de experiencia como Analista BI, Data Analyst o Analista de Reporting.
- Experiencia indispensable en el rubro de Contact Center, BPO o Telecomunicaciones gestionando métricas operativas mixtas (Inbound/Outbound).
- Visualización de Datos: Nivel experto en Power BI (dominio avanzado de DAX y Power Query) o Tableau.
- Bases de Datos: Nivel avanzado de SQL (creación de vistas, procedimientos almacenados, optimización de consultas complejas).
- Excel: Nivel experto (Macros, VBA, modelos de datos complejos).
- Conocimientos básicos/intermedios en Python o R para análisis estadístico o limpieza de datos automatizada.
- Contar con herramientas para trabajo remoto
Benefits:
- Sueldo fijo + variable
- Planilla y beneficios sociales al 100%
- Puntualidad en los pagos
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