APD Claims Manager, Courier Delivery
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Job Description
Claims Manager overseeing and providing support in commercial transportation and delivery claims at Reserv. Responsible for operational effectiveness and leveraging technology to drive efficiencies.
Responsibilities:
- Flexibility - you will need to be able to switch from claims handling to coaching and feedback
- Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
- Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Requirements:
- Minimum 10 years of experience in commercial transportation, with a focus on delivery and/or courier claims
- Minimum of 5 years of leadership experience with a preference for experience managing in a fully remote environment
- Active licensure, home state or designated home state
- Willingness to obtain all relevant licenses within 45 days of hire
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
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