Architect – ServiceNow
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Architect role aligning ServiceNow capabilities with business outcomes for clients. Collaborating on enterprise ServiceNow initiatives, designing workflows, and enhancing processes.
Responsibilities:
- Serve as a technical advisor and day-to-day point of contact for assigned ServiceNow client stakeholders.
- Support projects of varying size to drive technology transformation and ensure solutions meet quality standards and objectives.
- Create and maintain architecture artifacts aligned to business/IT strategy and established platform standards.
- Contribute to ServiceNow platform architecture and governance (standards, roadmaps, and design patterns) under senior guidance.
- Support multi-module ServiceNow implementations across IT workflows and enterprise functions (e.g., ITSM/CMDB-CSDM, HRSD, SPM, and related capabilities).
- Assist in designing ServiceNow integrations using APIs and event-driven patterns, and contribute to secure data/service models.
- Analyze current-state capabilities, identify improvement opportunities (cost, efficiency, experience), and support target-state and gap assessments.
- Support compliance with architectural standards, change control, and data management; stay current on ServiceNow releases and emerging tech.
Requirements:
- Bachelor’s degree in IT (or related field) or 3+ years of relevant experience.
- 3+ years consulting experience delivering in-depth analysis and platform solutions.
- 3+ years working on an enterprise platform such as ServiceNow or Salesforce.
- 2+ years supporting or leading technical resources on project-level engagements.
- ITIL Foundation Certification.
- Knowledge of enterprise architecture and governance frameworks (e.g., TOGAF, Zachman; ITIL, COBIT, PMI, Agile).
- Experience creating architecture models and documentation.
- Experience delivering low-to-moderate complexity ServiceNow solutions at the project level.
- Experience supporting multi-module ServiceNow implementations (e.g., ITSM, CMDB/CSDM, HRSD, SPM, Discovery, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
- Experience contributing to ServiceNow integrations and data models.
- Experience participating in platform governance or ServiceNow implementations in one or more organizations.
- Strong stakeholder engagement skills; trusted partner, collaborative team builder, open to feedback.
- Certifications: CIS Data Foundation (CMDB/CSDM) plus one additional CIS (preferred); ServiceNow CSA, CAD, and Implementation Badge.
Benefits:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
Similar Jobs
ITSM Advisor, ServiceNow
ITSM Advisor developing and optimizing IT Service Management practices at Red River. Collaborating across teams to enhance ITIL processes and governance frameworks.
ServiceNow Project Management Implementation Manager
ServiceNow Project Management Implementation Manager implementing SPM and PPM capabilities. Consulting with stakeholders to enhance project management capabilities and support enterprise workflows.
Director, Business Transformation – ServiceNow
Director of Business Transformation leading enterprise-wide transformation of Services organization through ServiceNow. Spearheading redesign and optimization of professional services and workflows for delivery excellence and customer satisfaction.
ServiceNow Architect
ServiceNow Architect for GDIT leading high visibility IT modernization projects. Collaborating with Federal leadership and managing complex solution architecture initiatives.
ServiceNow Scrum Master
ServiceNow Scrum Master guiding Agile teams for federal clients at Bravium Consulting. Leading Scrum ceremonies, coaching, and ensuring high-quality ServiceNow implementations.
Senior ServiceNow ITOM Developer – Ongoing, Embedded Role
Offshore Senior ServiceNow ITOM Developer focused on enhancing ITOM capabilities post-implementation for an ongoing engagement addressing scaling solutions.
Offshore ServiceNow ITOM Architect – 8-Week Implementation Contract
Offshore ServiceNow ITOM Architect for a short-term engagement delivering core ITOM capabilities. Focused on service modeling, mapping, and event management under CSDM best practices.
ServiceNow Architect
ServiceNow Architect consulting on architecture best practices for client solutions in agile teams. Collaborating effectively to analyze and design enterprise processes on the ServiceNow platform.
ServiceNow Engineer
ServiceNow Engineer partnering with an architect to implement scalable healthcare insurance solutions. Configuring and developing CSM and HCLS modules for efficient operations.
Senior ServiceNow Developer
Senior ServiceNow Developer designing, developing, and maintaining ITSM solutions for Hunter Strategy. Collaborating with teams to optimize ServiceNow capabilities and automate operations.
Tech Lead – ServiceNow
Tech Lead for ServiceNow overseeing development teams and translating business needs into technical solutions in São Paulo. Ensuring project delivery and team guidance for optimal processes.
Senior ServiceNow Developer, Secret Clearance
Senior ServiceNow Developer leading configuration and development for Federal clients. Seeking a technical resource with ServiceNow expertise and strong development experience.
ServiceNow Developer – Senior, ITOM/CMD
ServiceNow developer focused on ITOM solutions at a global leader in digital services. Join an innovative team dedicated to technology and strategic data management.
ServiceNow Analyst
Analyste ServiceNow soutenant le développement et l’optimisation d’une plateforme pour un client international. Télétravail 100% avec possibilité de renouvellement.
ServiceNow Developer
ServiceNow Developer supporting application development and system components for a global technology solutions company. Contributing to technical solutions, system features, and team mentoring.
ServiceNow Developer
ServiceNow Developer supporting applications and system features at Unisys. Work remotely from Mexico while contributing to design, development, and testing of system features.
ServiceNow Development
ServiceNow Developer focused on developing, configuring, and customizing applications on the platform. Collaborating with cross-functional teams to deliver efficient solutions.
Senior Consulting Engineer – ServiceNow
Senior Consulting Engineer designing and delivering ServiceNow solutions at CDW. Providing mentorship and ensuring client satisfaction through high-quality technology solutions.
Senior Business Analyst – ServiceNow
Business Analyst leading the requirements gathering for ServiceNow projects. Acting as liaison between business areas and technical teams while ensuring best practices are followed.
ServiceNow Systems Analyst
ServiceNow Systems Analyst designing business-focused IT solutions for process improvements. Collaborating with various stakeholders and providing technical guidance in ServiceNow implementations.