Associate Account Manager – DK
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Job Description
Account Manager at Perforce focusing on growing and retaining revenue from existing customers. Collaborating with teams to deliver superior customer experiences and identifying growth opportunities.
Responsibilities:
- License Expansion & Cross-Selling: Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers
- Work closely with customers to understand their evolving needs and align our solutions to their business goals
- Customer Relationship Management: Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts
- Serve as the primary point of contact, fostering trust and ensuring open communication
- Business Reviews & Retention: Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix
- Proactively identify potential retention risks and collaborate internally to mitigate them
- Value Validation: Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI
- Gather and share customer success stories and feedback to showcase the impact of our solutions
- Sales Execution: Create and deliver accurate quotes and contracts tailored to customer needs
- Drive contract negotiations and close deals efficiently to achieve sales targets
- Internal Collaboration: Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience
- Advocate for customer feedback internally to drive continuous improvement in products and services
- Customer Delight: Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations
Requirements:
- Proven experience in account management, customer success, or a related role, with a focus on sales and retention
- Strong understanding of the sales cycle, including quoting, contracting, and closing business
- Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures
- Exceptional communication and presentation skills, both verbal and written
- Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges
- Ability to work collaboratively with cross-functional teams in a fast-paced environment
- Demonstrated ability to take the initiative and work in a self-directed manner
- Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain
- Ability to quickly learn and understand new technologies and software products
Benefits:
- All employees are expected to demonstrate AI fluency appropriate to their role
- Work with and learn from some of the best in business
- Valued for contributions
- Introduced to new opportunities
- Rewarded well
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