Banking Operations Associate
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Job Description
Banking Operations Associate supporting client onboarding operations at Unchained. Coordinating workflows, addressing client inquiries, and improving operational efficiency in bitcoin financial services.
Responsibilities:
- Support coordinating operational workflows, ensuring accurate documentation
- Directly support client questions and inquiries related to Unchained's products
- Proactively reach out to clients experiencing delays in operational processes
- Manage multiple systems to ensure timely client progression through workflows
- Collaborate cross-functionally to resolve operational issues and improve client experience
Requirements:
- 2+ years of experience in financial operations, payment processing, or a related field
- Detail-oriented with strong reconciliation and accuracy skills
- Experience working with financial transactions and payment systems
- Effective communication with external partners and service providers
- Excellent abilities in organization, coordination, and project management
- Experience working across cross-functional teams and time zones
- Technical background or aptitude for learning technical concepts
- Understanding of bitcoin wallets and multisig technology
- Experience working in the Bitcoin space
Benefits:
- Company paid medical, dental, and vision coverage
- 401k with employer match
- Employee stock options
- Unlimited PTO
- Training & development opportunities
- Remote work flexibility
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