Director of Operations Strategy – General Liability
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Job Description
Director of Operations Strategy providing leadership for General Liability program at Sedgwick. Aligning operational execution and client service for optimal claim outcomes and client partnership success.
Responsibilities:
- Provides strategic leadership and oversight for a Large National Client program across both operational execution and client service delivery
- Directly oversees the GL Non-Litigation Claims Manager and GL Litigation Supervisor to ensure alignment across litigated and non-litigated operations
- Leads operational performance management activities including claim quality, inventory management, cycle time, litigation trends, and financial outcomes
- Oversees client stewardship, operational reporting, analytics, and presentation of program performance and strategic initiatives
- Partners with client stakeholders and internal operational leadership to develop, implement, and monitor program improvement initiatives
- Translates operational and financial data into actionable insights and strategic recommendations to improve claim outcomes and operational effectiveness
- Serves as the primary coordination point between operations, analytics, client stakeholders, and executive leadership to ensure consistent execution of program objectives
- Performs other duties as assigned. Supports the organization's quality program(s). Travels as required.
Requirements:
- Bachelor's degree from an accredited college or university preferred
- Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience
- Thorough knowledge of General Liability claims management practices and operational leadership principles
- Strong operational leadership and organizational management skills
- Excellent oral and written communication, including presentation skills
- Strong analytical, organizational, and problem-solving skills
- Excellent interpersonal, facilitation, and negotiation skills
- Strong understanding of operational analytics and performance management
- Ability to interpret operational and financial data and communicate actionable insights
- Ability to lead cross-functional teams and drive organizational alignment
- Strong client partnership and strategic collaboration skills
- PC literate, including Microsoft Office products and reporting platforms
- Ability to manage multiple priorities in a fast-paced, client-driven environment
Benefits:
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
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