Behavioral Health Licensed Care Manager
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Job Description
Behavioral Health Licensed Care Manager at Bamboo Health supporting behavioral health care access. Engaging individuals using a virtual approach and collaborating with a clinical team.
Responsibilities:
- Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders
- Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email)
- Identify the individual’s care goals
- Screen for unmet behavioral health, social service and physical health conditions and needs
- Identify and address barriers to definitive behavioral health care
- Identify the appropriate level of evidence-based care for the individual
- Navigate the individual to appropriate care, including behavioral health and/or primary care
- Support the individual in getting care with pre-appointment checkins
- Perform post-care follow-up
- Collaborate on care issues with the broader clinical team by participating in case reviews
- Use relationship-based strategies to engage individuals
- Leverage your understanding of the community and best-in-class customer service skills to gain trust
- Provide clinical supervision as appropriate for other members of the care team
- Identify and develop workflow needs and work with leadership as needed
- Meet key engagement metrics
Requirements:
- Active Registered Nurse (RN) license or Clinical Social Work license
- Access to a quiet, HIPAA-compliant, internet-connected workspace to perform clinical duties
- 3+ years of experience working for a health plan or at-risk provider, with care coordination or case management experience
- Experience in a contact center or similar environment, including patient outreach and engagement in a high-volume, metric-driven setting
- Demonstrated experience (professional or lived) supporting individuals with complex needs, including chronic conditions, mental health conditions, substance use disorders, or homelessness
- Strong interpersonal, written, and verbal communication skills, with the ability to build trust and understand patient needs
- Strong technical proficiency, including CRM systems and omnichannel communication tools (phone, email, text, video)
- Sound judgment and problem-solving skills, with the ability to navigate complex situations
- Deep empathy and a commitment to reducing barriers to behavioral health and social services
- Accountability, adaptability, and the ability to thrive in a fast-paced, evolving environment
Benefits:
- Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.
- Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment.
- Health insurance
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