Appointment Support Coordinator
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Job Description
Appointment Support Coordinator at Envita Medical Center managing client appointments and providing support to customers. Focused on detailed organization and communication in a remote setting.
Responsibilities:
- Schedule, confirm, reschedule, and manage client appointments through phone, email, and online platforms
- Communicate with clients to provide appointment details, reminders, and follow-up information
- Maintain accurate appointment records and update scheduling systems
- Respond to customer inquiries and provide timely assistance regarding appointments and services
- Coordinate with internal teams to ensure appointments are properly prepared and completed
- Monitor appointment calendars and identify scheduling conflicts or changes
- Follow up with clients regarding missed appointments, cancellations, and upcoming visits
- Enter and maintain client information accurately in company databases and CRM systems
- Assist with administrative tasks, reporting, and documentation as needed
- Provide a professional and positive customer experience during every interaction
- Participate in virtual meetings, training sessions, and team communications
Requirements:
- High school diploma or equivalent (Associate’s degree is a plus)
- Previous experience in customer service, scheduling, administrative support, or coordination preferred but not required
- Strong communication skills with the ability to interact professionally with clients
- Excellent organizational skills and attention to detail
- Ability to manage multiple appointments and priorities effectively
- Comfortable using scheduling software, Microsoft Office, and online communication tools
- Strong problem-solving skills and ability to work independently
- Reliable internet connection and a dedicated home workspace
Benefits:
- Competitive salary
- Fully remote work environment
- Paid training
- Paid time off (PTO)
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible work schedule
- Employee Assistance Program (EAP)
- Career growth and advancement opportunities
- Performance-based incentives
- Ongoing professional development and training
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