Patient Concierge Agent, Inbound Appointment Setter
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Job Description
Patient Concierge Agent handling inbound patient inquiries and scheduling consultations for medical specialties. Providing exceptional patient communication through various channels.
Responsibilities:
- Respond promptly to inbound patient enquiries via phone, SMS, and email.
- Build trust and rapport with prospective patients.
- Provide high-level information regarding medical procedures and consultation processes.
- Follow up consistently with prospective patients throughout their decision-making journey.
- Schedule consultations directly into provider calendars.
- Maintain accurate records within company systems and CRM platforms.
- Deliver an exceptional patient experience throughout every interaction.
- Meet appointment booking and follow-up objectives.
- Work independently within a fully remote environment.
- Collaborate with the operations team to ensure seamless patient communication.
Requirements:
- Excellent spoken and written English.
- Outstanding telephone manner with a warm, friendly, and professional communication style.
- Proven reliability, strong attendance, and excellent time management.
- Ability to work independently with minimal supervision.
- Strong customer service orientation.
- Comfortable speaking with patients regarding healthcare and surgical services.
- Reliable high-speed internet connection and dedicated home office setup.
- Strong organisational and follow-up skills.
- Previous experience in appointment setting.
- Experience in customer service or customer experience roles.
- Inbound sales experience.
- Call centre experience.
- Patient coordination or healthcare administration experience.
- Experience working with Australian, UK, or US customers.
- Experience working remotely.
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