Billing & Collections Specialist
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Job Description
Billing and collections specialist managing invoicing, payment collection, reconciliations, and customer accounts. Remote role in the Dominican Republic serving a U.S. client.
Responsibilities:
- Manage the complete billing cycle, including invoice generation, review, submission, and follow-up.
- Ensure customer invoices are accurate, timely, and aligned with contractual agreements.
- Monitor accounts receivable balances and proactively follow up on outstanding invoices.
- Conduct collection activities through different communications channels with customers.
- Investigate and resolve billing discrepancies, payment disputes, and customer inquiries.
- Apply and reconcile customer payments accurately within the accounting system.
- Review aging reports and prioritize collection efforts to reduce overdue balances.
- Maintain accurate customer account records and documentation.
- Collaborate with internal departments to ensure billing accuracy and timely issue resolution.
- Prepare and distribute account statements and collection reports.
- Assist with month-end close activities related to accounts receivable and billing.
- Recommend process improvements to enhance billing efficiency and cash collections.
Requirements:
- 4+ years of experience in Accounts Receivable, Billing, or Collections roles.
- Proven experience managing full-cycle billing processes.
- Strong understanding of accounts receivable and collection best practices.
- Experience reconciling customer accounts and resolving billing discrepancies.
- Ability to communicate professionally with customers regarding payment matters.
- Proficiency with ERP and accounting systems such as Sage Intacct, NetSuite, Microsoft Dynamics, QuickBooks, SAP, Oracle, or similar platforms.
- Strong analytical, organizational, and problem-solving skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Advanced English communication skills, both written and verbal.
Benefits:
- Work for a US company!
- All additional benefits by Dominican Law (13th Salary, PTO, etc.)
- Complementary Health Insurance.
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