Billing & Revenue Operations Lead
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Job Description
Billing and revenue operations lead for Otte Polo Group’s U.S.-based service companies. Overseeing invoicing, reconciliations, controls, team leadership, and automation across LATAM.
Responsibilities:
- Oversee end-to-end billing operations, ensuring accurate, complete, and timely invoicing.
- Maintain hands-on involvement in complex reconciliations, discrepancy resolution, and critical billing tasks.
- Establish and maintain billing controls, procedures, and quality standards.
- Identify and prevent revenue leakage, unbilled services, pricing errors, and billing discrepancies.
- Reconcile operational systems, billing platforms, and accounting records.
- Collaborate with Accounting on revenue reporting and month-end closing activities.
- Lead and supervise the Billing team, managing workload distribution, accountability, and execution.
- Establish performance expectations, monitor KPIs, and provide coaching, training, and feedback.
- Evaluate productivity, workload distribution, and resource utilization to improve efficiency.
- Serve as the escalation point for complex billing issues.
- Streamline billing workflows, reduce manual work, and improve operational efficiency.
- Lead billing automation initiatives, system enhancements, and integration projects.
- Develop and maintain SOPs, internal controls, and scalable billing processes.
- Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing insights to Finance management.
- Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture.
- Support customer billing dispute resolution and timely cross-department communication.
Requirements:
- Bachelor's degree in Accounting, Finance or a related field.
- 3–5+ years of experience in billing, revenue operations, accounting, or related financial operations.
- Previous experience supervising a team or leading billing operations.
- Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations.
- Strong understanding of billing processes, revenue controls, reconciliations, and financial operations.
- Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis.
- Experience working with accounting, ERP, or billing platforms.
- Strong analytical skills and the ability to identify discrepancies across large volumes of transactions.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills in English.
- Ability to work independently, take ownership of processes, and collaborate across departments.
- Preferred: Experience with U.S.-based companies and remote, cross-functional teams.
- Preferred: Experience with recurring, subscription-based, usage-based, or high-volume transactional billing.
- Preferred: Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms.
- Preferred: Previous involvement in billing automation, system integrations, or process improvement projects.
- Preferred: Experience developing SOPs, internal controls, and operational KPIs.
Benefits:
- 100% Remote Role (LATAM-based candidates preferred).
- Competitive monthly compensation, paid in USD.
- Work with a collaborative, international team and gain exposure to multiple U.S. entities.
- Opportunity to grow within a company focused on structure, innovation, and operational excellence.
- Be part of a finance team that values reliability, learning, and process improvement.
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