Revenue Operations Manager
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Job Description
Revenue Operations Manager running merchant treatments, promotions, experiments, and incentives at Kafene, an AI-powered lease-to-own fintech. Driving measurable merchant growth through HubSpot, Jira, and cross-functional operations.
Responsibilities:
- Own merchant treatments, experiments, promotions, and sales incentives end to end
- Operate the Retention Machine and execute RevOps-owned treatments from intake to completion in HubSpot and Jira
- Partner with Analytics and Product to define experiment success metrics, sample sizes, and measurement windows
- Turn experiment readouts into recommendations for sales and leadership
- Plan and execute merchant promotions from eligibility and terms through system configuration, launch, and measurement
- Maintain a single source of truth for active, upcoming, and past promotions
- Administer merchant spiffs and rebates, including eligibility tracking, payout calculations, approvals, and audit-ready documentation
- Create repeatable processes, SOPs, and dashboards showing program status, turnaround, and impact
- Partner with Product and Risk to automate manual workflows
- Serve as the primary RevOps contact for Account Management and sales leadership
- Communicate proactively about launches, changes, and results
- Work cross-functionally with Business Development, Account Management, Marketing, Merchant Risk, Product, and Analytics
- Work hands-on without direct reports
Requirements:
- 5+ years in revenue operations, sales operations, or a closely related operations role
- Hands-on experience executing promotions, pricing changes, or A/B experiments in a B2B or fintech environment
- Experience partnering with an analytics team
- Advanced HubSpot skills across tickets, pipelines, workflows, properties, and reporting
- Working proficiency in Google Sheets or Excel
- Sound judgment on edge cases outside standard process
- Clear, proactive communication with sales leaders and cross-functional partners
- Organization to run many programs in parallel without dropping details
- Strong plus: experience in lease-to-own, point-of-sale, or payments
- Strong plus: familiarity with merchant risk concepts such as approval rates and merchant scoring
- Strong plus: experience with Jira, Confluence, and Sigma or another BI tool
- Must be legally authorized to work in the United States
- Must not require visa sponsorship now or in the future
Benefits:
- Employer covers 80% of medical, dental, and vision insurance costs
- Coverage includes spouse, children, and other dependents
- 401k plan available from day one
- Flexible paid time off days starting from day one of employment
- Remote work arrangement
- Equal-opportunity workplace
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