Client Delivery Manager – Revenue Cycle
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Job Description
Client Delivery Manager aligning client operations, performance, and revenue-cycle workflows. Supporting healthcare organizations through EnableComp’s specialty revenue-cycle management solutions and E360 RCM platform.
Responsibilities:
- Independently own operational alignment for assigned client accounts
- Develop working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
- Translate operational performance data into narratives articulating drivers, risks, and opportunities
- Identify trends, risks, and misalignment and recommend corrective actions
- Partner with clients to align operational expectations with internal capabilities and constraints
- Monitor operational performance indicators and inventory health
- Lead root cause analysis with Revenue Services and internal teams
- Develop, track, and validate outcome-oriented action plans
- Determine when and how to escalate issues with clear context and recommendations
- Prepare and facilitate monthly operational reviews and recurring client touchpoints
- Develop agendas, reporting narratives, and client discussion materials
- Lead client discussions professionally and consultatively
- Document meeting outcomes, decisions, and action items
- Serve as a consistent operational presence for assigned accounts
- Partner with Revenue Services leadership and operational teams
- Coordinate with Client Success, Implementation, Product, and Technology teams
- Lead internal account reviews and align stakeholders on priorities, risks, and commitments
- Advocate for client needs while balancing enterprise standards and scalability
- Maintain accurate documentation in CRM and internal systems
- Apply Client Alignment methodologies and standards
- Identify systemic issues and improvement opportunities across the client portfolio
- Contribute to process improvement, workflow refinement, and documentation updates
- Support onboarding and knowledge transfer for new team members
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
- 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
- Foundational understanding of operational workflows, data interpretation, and client support models
- Strong written and verbal communication skills
- Demonstrated ability to independently manage client relationships and operational discussions
- Strong analytical skills and ability to translate data into actionable insight
- Client-facing presentation experience
- Ability to influence without authority in cross-functional environments
- Timely and regular attendance
- Equivalent combination of education and experience will be considered
- Consultative problem-solving mindset
- Strong organizational skills and attention to detail
- Ability to receive and apply feedback
- Professional presence for client-facing interactions
- Willingness to learn and adapt in a dynamic environment
- Ability to escalate issues appropriately with clarity and confidence
Benefits:
- Full-time employment
- Remote work option
- Professional growth and development opportunities
- Tools, resources, and support for career growth
- Flexible, family-oriented work environment
- Work-life balance support
- Equal opportunity employment
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