Box Office Manager
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Job Description
Box Office Manager leading on-site box office operations at music festivals. Responsible for setup, staff training, ticket sales, and customer service during festival weekends.
Responsibilities:
- Organize and execute box-office setup to ensure smooth, efficient operations.
- Set up, maintain, and troubleshoot box office equipment and systems.
- Track and manage box office staff hours and scheduling.
- Train box office staff on equipment usage, ticketing procedures, and festival offerings.
- Ensure all staff follow company policies and best-in-class customer service standards.
- Manage credential inventory onsite and proactively flag any discrepancies prior to show days.
- Maintain secure handling and storage of credentials, cash, and equipment throughout the event.
- Process ticket sales, upgrades, guest lists, and will-call distribution.
- Partner closely with the Ticketing Manager to maintain office supplies and operational readiness.
- Resolve customer service issues in real time with fast, accurate, and positive outcomes.
- Provide accurate information to guests, including ticket pricing, ticket types, wayfinding, and festival policies.
Requirements:
- Minimum of 2 years of box office, ticketing, or event customer service experience.
- Strong verbal communication skills and the ability to work directly with the public.
- Proven ability to manage multiple priorities in high-pressure environments.
- Experience in handling conflict resolution professionally and effectively.
- Working knowledge of event ticketing platforms, logistics, and fulfillment processes.
- Ability and willingness to travel to all festival markets throughout the season.
Benefits:
- Contractor position (not a full-time role).
- Travel required to all Breakaway festival markets.
- Schedule aligns with festival weekends and event operations.
- Compensation and travel details will be discussed during the interview process.
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