Business Development Associate
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Job Description
Business Development Associate growing florist accounts for Teleflora’s online auction-based wholesale flower marketplace. Managing outbound sales, relationships, retention, and customer reactivation.
Responsibilities:
- Establish rapport and trust with Teleflora and non-Teleflora florists
- Develop relationships with key retail florists through phone calls and Microsoft Teams meetings
- Introduce florists to products and available savings
- Work with internal departments to provide custom products and solutions to high-volume top accounts
- Use order-entry, call-tracking, and contact-management software
- Participate in sales, product, and process training
- Meet and exceed daily expectations for time spent on the telephone selling to florists
- Grow and develop a portfolio of B2B Flowerbuyer.com business
- Conduct outbound calling, develop relationships, grow accounts, handle objections, retain customers, and reactivate inactive customers
- Perform additional duties as assigned
Requirements:
- Proven track record of entering a new industry and building a book of business
- Ability to close and manage relationships over the phone
- Successful track record of new lead generation
- Ability to overcome customer objections
- Customer-obsessed mindset
- Strong time management, communication, and execution skills
- Ability to multitask in a fast-paced, constantly changing environment
- Strong desire to achieve and maintain high levels of internal and external customer satisfaction
- Hardworking, creative, open-minded, and driven demeanor with a can-do attitude
- PC literacy required: Outlook, Excel, Word, PowerPoint, and Microsoft Teams
- High school diploma or equivalent required
- 2–3 years of sales experience
- Floral industry experience is a plus
- Experience with outbound sales, customer relationship management, or account development preferred
- Experience with prospecting, customer retention, objection handling, and reactivating inactive customers is a plus
Benefits:
- Hourly pay plus commission
- Medical coverage
- Comprehensive vision and dental plans
- 401(k) with match eligibility
- 24/7 online physician consultations
- Virtual mental health resources
- Life coaching
- Employee community groups
- Cash rewards for healthy habits
- Fitness reimbursements
- On-demand fitness videos
- Career progression and internal mobility opportunities
- Learning and Organizational Development resources
- People Manager and leadership training
- Webinars and eLearning courses
- Company-wide mentorship program
- Continuous improvement training
- Wonderful Giving company-provided funds for up to three charities
- Wonderful Neighbor group service projects
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