Business Operations Analyst – Knowledge Management, Support Operations
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Job Description
Business Operations Analyst at Blueprint Technologies, supporting global operations and knowledge management processes. Collaborating with teams to enhance user feedback systems and reporting.
Responsibilities:
- Support a global support organization by enabling tools, content, and processes used by support agents and delivery managers worldwide.
- Work closely with cross-functional teams to ensure user feedback is properly reviewed, categorized, owned, and actioned.
- Help maintain and improve knowledge content that supports daily operations.
- Depending on assignment, focus on user feedback management and reporting, or knowledge management and content strategy.
- Partner with subject matter experts, project managers, and leadership to drive clarity, accountability, and continuous improvement across support systems and processes.
- Prepare clear, concise reports and presentations for leadership and cross-functional partners.
Requirements:
- 2–4 years of relevant professional experience in business operations, analytics, project support, or a similar role.
- Experience working in a large, enterprise-scale organization.
- Minimum 3 years of experience performing data analysis and building reports or dashboards in Power BI.
- Minimum 2 years of experience using Microsoft Excel, Word, and PowerPoint in a professional setting.
- Minimum 2 years of experience working with data and presenting insights to stakeholders or leadership.
- Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to manage multiple work items simultaneously.
- Ability to work independently and manage time effectively.
Benefits:
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
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