Business Operations Analyst
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Job Description
Business Operations Analyst translating stakeholder needs into enterprise system requirements for PowerSchool’s cloud-based K-12 education software. Improving processes, supporting implementations, and coordinating UAT.
Responsibilities:
- Partner with business stakeholders to elicit, analyze, and document business and functional requirements
- Translate business needs into clear system requirements, user stories, workflows, and acceptance criteria
- Analyze existing business processes and systems to identify gaps, inefficiencies, and opportunities for improvement
- Collaborate with architects, developers, and product owners to design, configure, and implement system solutions
- Support end-to-end system lifecycle activities, including planning, testing, deployment, and post-implementation support
- Facilitate workshops, interviews, and working sessions to align stakeholders on requirements and solution design
- Develop and maintain documentation and artifacts such as Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), process maps, and data flow diagrams
- Coordinate and support User Acceptance Testing (UAT), including test case development and defect triage
- Ensure solutions align with enterprise standards, data governance, and security policies
- Support training, documentation, and user adoption efforts as a change agent
- Monitor solution performance and recommend system enhancements based on business feedback and metrics
Requirements:
- 2–5 years of experience as a Business Analyst, Business Systems Analyst, or in a similar role
- Experience with enterprise platforms such as CRM/Salesforce, ERP, HRIS, or data/reporting systems
- Strong experience gathering, analyzing, and documenting business and system requirements
- Working knowledge of SDLC, Agile, and/or SAFe methodologies
- Ability to translate complex technical concepts into business-friendly language (and vice versa)
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent written and verbal communication skills
- Proven ability to manage multiple priorities and stakeholders effectively
- Familiarity with tools such as Jira, Confluence, Azure DevOps, ServiceNow, Visio, or Lucid
- Experience with process modeling (e.g., BPMN), data analysis, or system integrations/APIs
- Agile certifications (e.g., CSM, SAFe Agilist) or business analysis certifications (e.g., CBAP, CCBA)
Benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
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