Certifications & Credential Manager, Customer Education
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Certifications & Credential Manager at Harvey leading certification strategy and design. Overseeing the development and implementation of impactful certification programs in customer education.
Responsibilities:
- Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
- Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
- Design and manage assessments, including exams, practical evaluations, and credential requirements
- Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
- Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
- Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
- Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Requirements:
- 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products
- Experience designing certifications, credentials, or education programs for professional services audiences
- Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
- Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
- Hands-on experience with relevant certification, LMS, or credentialing platforms
Benefits:
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
- Equity participation and bonus eligibility
Similar Jobs
Software Vendor Manager
Manage and optimize software vendor relationships and contracts for Hewlett Packard Enterprise. Collaborate across teams to ensure effective vendor management and cost efficiency.
Senior Contract Manager
Senior Contract Manager managing client contract requests for Mercer. Collaborating with legal professionals and internal stakeholders to improve sales contracting process.
Senior Product Launch Manager
Launch Manager overseeing product launches for cloud-based automotive software solutions. Collaborating with teams to ensure successful product releases and continuous improvement.
Behavioral Health Care Manager II – BCBA/LBA, Georgia Licensed
Behavioral Health Care Manager II managing psychiatric and substance abuse treatment benefits through telephonic review. Requires MA/MS or nursing degree and licensure in Georgia for eligibility.
Behavioral Health Care Manager II – Autism, BCBA, LBA
Manage psychiatric and substance abuse treatment for Autism as Care Manager II at Elevance Health. Requires MA/MS in related field and licensing in Georgia with 3 years of experience.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing a short-term rental portfolio remotely. Focused on guest satisfaction, revenue performance, and operational management with flexible part-time hours.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing operations for a growing short-term rental portfolio. Responsible for optimizing guest experience and revenue in a flexible remote role.
Senior Property Manager – Part-Time
Senior Remote Property Manager managing operations and guest experiences for short-term rentals. Ensuring quality and revenue targets are met in a fully remote environment.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing and elevating the performance of a short-term rental portfolio. Role involves managing operations and guest experiences while working remotely.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing and optimizing a growing short-term rental portfolio while ensuring guest satisfaction and revenue performance in a fully remote setting.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing daily operations of short-term rentals. Managing guest experiences, revenue performance, and operational efficiency in a remote capacity.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing and elevating the performance of a short-term rental portfolio. Managing operations, guest satisfaction, and revenue performance while working remotely.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing daily operations of short-term rentals and ensuring guest satisfaction. Flexible part-time remote work in a growing rental portfolio.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing and optimizing operations for short-term rentals. Ensuring guest satisfaction and revenue performance while managing multiple properties remotely.
Senior Property Manager – Part-Time
Senior Remote Property Manager overseeing and elevating performance of a short-term rental portfolio. Managing operations, guest satisfaction, and revenue performance remotely.
HRIS Manager
Strategic HRIS Manager leading the Workday system for Huntress' growing global team. Driving HRIS governance and optimization with a focus on data integrity and cross-functional collaboration.
Produktmanager – Business Central Lösungen
Product Manager developing and enhancing municipal solutions for public administration in Austria. Combining legal requirements with modern software processes to ensure efficient solutions.
Product Manager – Business Central Solutions
Product Manager developing municipal solutions based on the VRV 2015 for Austrian markets. Translating complex requirements into efficient software workflows and managing feature implementations throughout their lifecycle.
Application Manager
ERP Application Manager ensuring the smooth operation and continuous development of the ERP system at ARTUS. Supporting departments in utilizing the ERP system and providing training.
Manager, Market Research – Segmentation
Market Segmentation Manager leading strategies to deliver critical business insights at C&W Services. Overseeing a team of researchers to drive customer targeting and campaign effectiveness.