Manager, RCM Services

Posted 1hrs ago

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Manager of RCM Services at EverCommerce handling day-to-day client service operations and overseeing performance in healthcare revenue cycles.

Serve as a key leadership bridge between the Director and Lead/Service Manager teams.
Support day-to-day management of the client service organization.
Strengthen operational execution and maintain visibility into client health, escalations, and team performance.
Directly manage team members and play an important role in coaching leaders.
Drive accountability and ensure consistency across the Service Manager organization.
Oversee client escalations and coordinate cross-functional resources to resolve operational issues.
Monitor key indicators of client health and drive action plans with leads and service managers.
Facilitate communication between teams and escalate workflow gaps to leadership.

Minimum 5+ years of experience in Revenue Cycle Management, healthcare operations, client services, or medical billing leadership.
Prior leadership or management experience preferred.
Strong knowledge of healthcare revenue cycle processes, payer workflows, and client service operations.
Proven ability to manage escalations, competing priorities, and cross-functional teams.
Strong analytical and problem-solving capabilities.
Excellent communication and leadership presence.
Experience in outsourced RCM or multi-client service environments preferred.
Experience leading managers, leads, or matrixed teams preferred.
Strong reporting and data analysis skills preferred.
Experience with Salesforce, Google, Zoom, and operational dashboards preferred.
Project management or change management experience preferred.
Experience building scalable processes in growing organizations preferred.

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
Continued investment in your professional development.
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting.
Flexible and generous (FTO) time-off.
Employee Stock Purchase Program.