Client Billing & Payroll Specialist – Homecare
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Job Description
Client Billing & Payroll Specialist responsible for payroll processing and client invoicing at Peak Support. Ensuring accuracy and efficiency in billing and payment processes within the organization.
Responsibilities:
- Process employee payroll accurately and on schedule.
- Prepare, review, and issue client invoices based on authorized services and billing requirements.
- Verify payroll and billing data to ensure accuracy and completeness.
- Investigate and resolve payroll, invoicing, and billing discrepancies.
- Respond to phone calls and emails from caregivers, clients, and internal employees regarding payroll, invoices, billing questions, and payment concerns.
- Research issues, provide timely resolutions, and escalate complex matters when necessary.
- Maintain accurate payroll, invoicing, and billing records.
- Generate reports using Microsoft Excel and internal systems.
- Collaborate with Operations/Scheduling, Sales, and other departments to ensure payroll and invoicing information is accurate.
- Identify opportunities to improve the efficiency and accuracy of payroll and billing processes.
- Strictly adhere to weekly billing/payroll cutoff deadlines to ensure all stakeholders are paid and billed on time.
- Perform regular reconciliation of client payments against issued invoices and proactively follow up on outstanding or aged receivables.
- Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all changes are thoroughly documented and approved.
- Clearly explain billing and payroll adjustments to caregivers and clients (to avoid confusion and build trust and confidence in the process).
Requirements:
- Experience with payroll processing.
- Experience with client invoicing and billing.
- Experience using Alaya Care (preferred but not required).
- Experience with Paychecks or similar payroll software.
- Intermediate Microsoft Excel skills.
- Healthcare, home care, staffing, or service industry experience is a plus.
- Demonstrated ability to handle highly sensitive and confidential payroll and financial information with the utmost discretion and integrity.
- Strong time-management skills with a proven ability to meet recurring, rigid payroll and billing deadlines without compromising accuracy.
- Basic understanding of accounts receivable (A/R) workflows, including applying payments, monitoring aging reports.
- Familiarity with processing adjustments, credit memos, or retroactive pay changes in an accounting or billing system.
Benefits:
- Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
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