Senior Revenue Operations Specialist
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Job Description
Senior Revenue Operations Specialist owning Salesforce administration, integrations, and revenue workflows for RCX Sports’ youth sports programs. Improving data integrity and operational scalability.
Responsibilities:
- Serve as RCX Sports’ internal Salesforce administrator and system owner
- Manage Salesforce configuration, objects, fields, page layouts, permission sets, validation rules, reports, dashboards, and release management
- Manage the Salesforce request queue across business teams
- Build and test changes in sandbox environments and maintain a documented deployment process
- Transition revenue operations work from external vendors to internal ownership
- Document workflows, automations, email templates, custom objects, field definitions, and integration logic
- Manage user provisioning and deprovisioning, access governance, permissions, licenses, storage, and platform capacity
- Improve Salesforce data integrity through deduplication, record hygiene, field standardization, required-field governance, and reconciliation
- Own data mapping and maintenance into Salesforce, partnering with Technology on integration design and troubleshooting
- Serve as CRM-side owner for the marketing automation platform
- Build and maintain revenue workflows and automations, including renewal prompts, onboarding milestones, lead routing, lead scoring, and web-to-lead capture
- Identify manual revenue-team processes and implement scalable solutions
- Use Salesforce pipelines, dashboards, and reports to surface operational insights
- Maintain documentation of Salesforce workflows, objects, fields, integrations, and dependencies
- Partner with Analytics on certified metric definitions and reporting alignment
- Evaluate downstream reporting and data-governance impacts before platform changes
- Report to the Director of Analytics; no supervisory responsibilities
Requirements:
- Bachelor’s degree required
- 5+ years of experience in revenue operations, sales operations, Salesforce administration, or a related field
- At least 2 years of experience serving as the primary owner of a Salesforce environment
- Hands-on experience with Salesforce Flow, validation rules, custom objects, permission sets, reports, and dashboards
- Experience improving data integrity through deduplication, record hygiene, field standardization, and reconciliation across systems
- Experience managing Salesforce integrations with external systems and partnering with technical teams on APIs, middleware, and data mapping
- Experience using sandbox environments and following structured testing, release, and change-management practices
- Working knowledge of email and SMS consent requirements, including CAN-SPAM and TCPA
- Sound judgment when handling personal data
- Strong documentation, organization, and project-management skills
- Ability to explain technical decisions clearly to non-technical stakeholders and translate business needs into scalable system solutions
- Ability to work independently, navigate incomplete documentation, lead a vendor transition, and establish effective intake and prioritization practices
- Collaborative mindset and understanding of shared platform ownership across Revenue Operations, Marketing, Technology, and Analytics
- Applicants must be currently authorized to work in the United States on a full-time basis
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) with company matching
- Paid parental leave
- Unlimited PTO
- Monthly wellness expense reimbursement of up to $65
- Comprehensive benefits and insurance plans with no waiting period
- Relaxed casual dress code
- Work equipment provided, including laptop and monitor
- Up to $350 reimbursement toward a personal-use laptop, tablet, or computer
- Annual discretionary bonus
- Additional voluntary benefits
- Remote work
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