Client Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Operations Manager overseeing services delivery and client onboarding for Crisp, a collaborative commerce platform. Focusing on operational excellence and cross-functional coordination within the company.
Responsibilities:
- Own the end-to-end client onboarding experience.
- Implement project plans, timelines, and communication frameworks for new clients.
- Support with mapping, documenting, and improving client-facing operational processes.
- Act as the operational liaison between Sales, Support, Product, and Finance.
- Manage escalated issues to resolution with urgency and clarity.
- Use dashboards and reports to track KPIs and provide insights to leadership.
Requirements:
- 2+ years of experience in client operations, customer success operations, project management, or related roles.
- Strong understanding of workflow design, process improvement, or business operations.
- Excellent communication and relationship-building skills.
- Proficiency with CRM systems (Salesforce, HubSpot) and workflow tools (Azure DevOps, Jira).
- Analytical mindset with experience in reporting, dashboards, and KPI design.
- Ability to coordinate cross-functional teams in a fast-paced environment.
Benefits:
- We are committed to transparency, diversity, and meritocracy
- fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career.
Similar Jobs
Director of Sales Operations
Director of Sales Operations overseeing operational infrastructure for Ryze’s retail and marketplace growth. Leading strategic initiatives to ensure the business scales efficiently and profitably.
Operations Analyst
Operations Analyst supporting educational consultants and managing operational workflows in the Philippines. Involves data analysis and process improvement throughout the admissions season.
Sales Operations Support
Sales Operations Support professional at Bitcoin.com assisting media partnerships, paid media, and publishing workflows during late-afternoon EST hours. Ensuring tasks are completed accurately and efficiently.
Junior Operations Analyst
Operations Analyst supporting college admissions processes at Cardinal Education. Collaborating with teams for workflows and ensuring operational efficiency during peak admissions seasons.
Senior Ops Coordinator
Sr. Ops Coordinator ensuring compliance for Material Management Accounting System at KBR. Collaborating with teams to monitor KPI's and support government property operations.
Operations Intern
Operations Intern conducting interviews to capture and consolidate knowledge for CACI's DPS team. Focused on operational improvement and documentation standards in a remote work setting.
Operations Manager
Operations Manager handling end-to-end ecommerce operations and logistics for HireHawk. Responsible for optimizing supply chain processes and building operational frameworks.
Manager, Games Operations – Delivery
Manager overseeing operational services for the Canadian Paralympic Committee, collaborating with stakeholders and ensuring project plans are executed.
Operations Coordinator
Operations Coordinator recruiting and leading mission teams for Praying Pelican Missions in Alaska. Facilitating Christian mission experiences while maintaining relationships with local church partners and stakeholders.
Manager, Medication Access Strategy – Operations
Manager overseeing medication access strategy and operations at Visante Consulting LLC. Ensuring efficient medication access services and improved patient outcomes while collaborating with healthcare teams.
Manufacturing Operations Contractor
Manufacturing Operations Consultant enhancing operational efficiency for clients in multiple industries. Leading projects, guiding teams, and developing strategic solutions for manufacturing challenges.
Operational Excellence Ambassador
Operational Excellence Ambassador helping shape innovation in manufacturing and logistics with computer vision. Serve as a go-to expert and provide insights to the OpEx community.
Branch Operations Manager
Mortgage Branch Operations Manager responsible for overseeing operations and compliance at Luminate Bank branch. Leading team to ensure efficiency, performance, and exceptional client experience.
Lead Specialist, Commercial Operations
Lead Specialist in Commercial Operations managing successful product launches at Viatris. Collaborating with cross-functional teams and ensuring market readiness for high-quality healthcare solutions.
Director, Strategic Operations – Enterprise Transformation
Director of Strategic Operations at healthcare engagement platform executing strategic initiatives and empowering healthcare transformations. Lead cross-functional governance and performance tracking for enterprise-level improvements.
Revenue Cycle Operations Director – Denials
Revenue Cycle Operations Director overseeing healthcare operations for Service Center clients. Leading day-to-day operations and ensuring effective revenue cycle performance in a healthcare environment.
Associate Director – Field Medical Excellence & Operations
Remote Associate Director for Field Medical Excellence at BridgeBio Pharma. Focusing on therapeutic disease state communication and advancing medical information across stakeholders.
Growth Operations Associate
Growth Operations Associate managing Flight Plan infrastructure for e-commerce clients at Darkroom. Collaborating closely with the VP of Finance to ensure effective operational support.
Data Quality Operations Analyst – Contract
Data Quality Operations Analyst to ensure internal and vendor datasets quality. Involved in auditing audio and text data pipelines to maintain rigorous quality control.
Voice Actor Curation, Operations Specialist – Contract
Voice Actor Curation & Operations Specialist for voice sourcing and library operations driving innovative AI interactions. Requires strong voice acting or linguistics expertise and organizational skills.