Client Relationship Manager
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Job Description
Client Relationship Manager strengthening Experian Health customer relationships, product adoption, and account expansion. Managing healthcare IT accounts, client reviews, feedback, and strategic account planning.
Responsibilities:
- Develop trusting relationships with Experian Health customers
- Ensure overall satisfaction for assigned clients
- Manage all implemented products
- Monitor client health
- Identify opportunities for account expansion
- Conduct Client Business Reviews (CBRs)
- Perform Workflow Assessments (WAs)
- Manage client transitions
- Collaborate with the Regional Sales Director and other teams
- Engage customers through the client portal and customer community
- Communicate with Customer Success Representatives
- Manage revenue and account expansion
- Monitor product usage
- Provide strategic and technical account management
- Recommend best practices
- Collect client feedback
- Manage account profiles
- Track performance metrics and accountability
Requirements:
- Familiarity with the broad range of Experian Health products and services
- 7+ years' experience in the healthcare IT industry and healthcare revenue cycle
- Provider background recommended; this may substitute a portion of the healthcare IT industry experience
- Bachelor's degree is beneficial
- Salesforce experience is beneficial
- Understand and demonstrated usage of GenAI, CoPilot, Claude, and other GPT functionality
- Travel required 25–30%, depending on client needs and evolving Experian Health plans, with +/- 5–7% variation
Benefits:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- 20 days flexible time off
- Variable pay opportunity
- Accommodation support for disabilities or special needs
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