Collections Analyst
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Job Description
Collections Analyst driving cash collections and enhancing customer relationships at Demandbase. Collaborating cross-functionally to resolve billing and payment issues efficiently.
Responsibilities:
- Partner with the current Collections Analyst to manage day-to-day collections activities and establish strong working relationships with customers, internal teams, agencies, and advertisers.
- Research, analyze root causes, and resolve past-due balances in a timely manner through consistent and professional customer communication.
- Perform daily cash application activities and resolve payment discrepancies, short pays, and unapplied cash items.
- Assist in reducing DSO and minimizing bad debt exposure while maintaining a strong focus on revenue protection and customer experience.
- Manage large volumes of billing and collections data with a solid understanding of end-to-end billing, collections, and month-end close processes.
- Work closely with Customer Account Managers to resolve payment issues and support ongoing, positive customer relationships.
- Partner with the Senior GL Accountant to resolve open cash items and support accurate month-end cash reconciliation.
- Collaborate with Sales, Sales Operations, Ad Operations, Engineering, and Finance to improve transparency and drive operational excellence across the QTC process.
- Coordinate with internal teams to resolve complex collections issues efficiently and ensure alignment on customer account status.
- Execute against clearly defined KPIs by managing and analyzing reporting related to cash collections, trends, and anticipated risks.
- Provide insights and recommendations to improve collections workflows, tools, and processes to enhance efficiency and customer satisfaction.
- Identify opportunities to strengthen controls, data accuracy, and process consistency within billing and collections operations.
- Support ongoing process enhancements that improve scalability and effectiveness as the business grows.
Requirements:
- 3+ years of experience in Collections, Accounts Receivable, Finance Operations, or a related role, preferably in a SaaS or technology environment.
- Strong understanding of billing, collections, cash application, and month-end close processes.
- Hands-on experience or strong working knowledge of NetSuite and Salesforce (SFDC).
- Proven ability to analyze data, identify root causes, and resolve discrepancies in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and large data sets.
- Collaborative, proactive, and detail-oriented, with a continuous improvement mindset.
- Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent practical experience.
Benefits:
- Group Medical
- Personal Accident
- Term Life Insurance
- Preventive healthcare covers dental, vision, and OPD needs
- Strong mental health support
- Fitness benefit
- Car lease policy
- Gratuity for long-term financial well-being
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