Contact Centre Sales Agent
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Job Description
Remote contact-centre sales agent converting inbound and outbound leads into travel bookings for TTC. Managing Salesforce pipelines, consultative sales, and guest relationships across B2C and B2B channels.
Responsibilities:
- Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach
- Own the sales pipeline in Salesforce, log activity, track follow-ups, and manage opportunities to closure
- Drive revenue across B2C and B2B channels by recommending suitable travel experiences
- Follow up on leads and re-engage prospects through outbound activities
- Deliver exceptional service while achieving KPIs for conversion, retention, call quality, and guest satisfaction
- Maintain knowledge of product offerings, brand promotions, and travel trends
- Participate in enablement sessions, share best practices, and contribute to collective team goals
- Build loyalty and repeat business through personalized service and long-term relationship building
Requirements:
- Goal-oriented and able to achieve or exceed sales quotas in a target-driven environment
- Consultative selling skills, including asking effective questions, active listening, and recommending suitable products
- Proficiency navigating Salesforce to manage leads, track activity, and drive conversions
- Understanding of both B2C and B2B customer and trade-partner support
- Ability to build rapport and long-term customer relationships
- Collaborative team orientation
- Experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures
- Flexibility to support a 7-day contact centre operation through rotating morning, evening, weekend, and occasional holiday shifts
- Willingness to support overtime during peak periods
- Openness to becoming TICO Certified within the first 60 days of employment
- Ability to start full-time on October 7, 2026
Benefits:
- $19.35 CAD/hour base compensation
- Uncapped performance-based incentive opportunities
- High performers typically average about $10,000 in additional annual incentive earnings
- Learning budget
- Professional training programs
- Career advancement pathways
- Paid volunteer days
- Participation in sustainability-focused initiatives
- TTC covers the cost of the initial TICO certification attempt
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