Content Editor, Moderator
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Job Description
Content Editor and Moderator reviewing, verifying, and editing job listings for SupportNinja’s casting and hiring platform. Supporting employers, investigating scams, and managing escalated content cases remotely from the Philippines.
Responsibilities:
- Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings
- Determine when additional information or verification is required and communicate with job posters to collect relevant details
- Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary
- Assess user legitimacy using background checks, IDs, independent research, investigations, and other verification materials
- Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions
- Investigate scam complaints and inappropriate behavior reports and decide whether clients should be removed from the platform
- Copy-edit and optimize job posts to align with business objectives
- Manage ticket-queue pipelines, prioritize incoming job posts, and optimize content for publication
- Source missing information and enter additional job details for publication
- Educate and assist clients with marketplace job-posting and application-management tools
- Address specialized customer service issues related to casting knowledge
- Guide and train clients on casting tools and troubleshoot issues
- Collaborate with customer service, account management, and business development departments
- Research projects and triage escalated customer-service tickets related to job listings
- Review job database reports for jobs requiring attention, recategorization, or early expiration
- Assist team members with training, troubleshooting, and escalated cases
- Perform other assigned responsibilities and tasks
Requirements:
- Self-directed, efficient, independent worker able to work autonomously
- Experience in job listing and Editing is Required
- 1-2 years of CSR experience in a BPO setup
- Demonstrated experience handling a high volume of specialized content and users
- Highly organized, detail- and deadline-oriented
- Able to evaluate information and make decisions independently
- Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority
- Excellent copy editing, fact-checking, proofreading, and research skills
- Good data-entry, account management, and client support skills
- Technical acuity—able to understand, utilize, and explain online casting/hiring technology
- Strong analytical skills—capable of assembling and interpreting data to assess content validity
- Knowledge of film, TV, theater, commercial production, performing arts, marketing, and casting, or willingness to learn and understand the complexities of this marketplace is a bonus
Benefits:
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Experience infinite fun so you can have infinite growth
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