Senior Director, Content Design
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Job Description
Senior Director leading Slack's content design evolution for AI-human collaboration. Growing teams and defining language systems at Salesforce, an AI CRM company.
Responsibilities:
- Lead and grow a high-performing team of content designers
- Define how natural language, written and spoken, shapes how people and agents work together in Slack
- Champion team members' careers through performance, promotion, and growth conversations
- Support people logistics such as relocation and sabbaticals
- Champion content design at the executive level
- Own naming, terminology, and language decisions with product leadership
- Partner with product design, product management, and engineering
- Raise the bar on content craft and quality across AI-native experiences and traditional UI
- Evolve team operations and create clear paths for feedback
- Lead and advocate for Help Center content strategy, vendor partnerships, and cross-functional ownership
Requirements:
- Deep content design background with strong UX craft
- Experience designing content systems that reduce cross-platform confusion and maintain language consistency across products, surfaces, and devices
- Experience managing content design teams, ideally including Help or support content
- Track record of growing strong individual contributors and leaders
- Experience leading distributed teams
- Executive presence and ability to explain the value of language systems clearly
- Ability to influence product decisions at the senior level
- Excellent track record of cross-functional collaboration
- AI fluency grounded in judgment
- Willingness to engage with AI's ethical tradeoffs
Benefits:
- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Incentive compensation, where applicable
- Equity, where applicable
- Reasonable accommodation during the application or recruiting process
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