Content Strategist
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Job Description
AI Training Content Strategist creating training and UX content for NetDocuments’ legal document-management platform. Enabling partners and customers through live facilitation, instructional design, and AI-focused learning.
Responsibilities:
- Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones
- Lead dynamic product trainings, especially around AI functionality, preparing partners and customers for certification and implementation success
- Identify partner or customer knowledge gaps and build training plans
- Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up
- Own the strategy and execution of technical enablement content across the partner and customer journey, including curriculum, microlearning, in-app copy, documentation, and certification exams
- Create clear, concise, user-friendly content that enhances the product experience and drives AI adoption
- Collaborate with designers, engineers, and product managers to align content with UX and product intent
- Apply a “Voice of the Learner” mindset to ensure accessibility, clarity, and empathy
- Elevate enablement through instructional techniques, storytelling, and visual communication
- Advocate for high-quality content internally and externally
- Stay current on UX writing, content design, legal tech, and AI learning best practices
Requirements:
- 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software
- Proven success delivering training in live and asynchronous formats
- Strong understanding of adult learning principles and content design best practices
- Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government)
- Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly
- Familiarity with UX writing, microcopy, and accessibility standards
- Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact
- Legal industry experience or working knowledge of legal operations
- Experience building or contributing to design systems or training libraries
- Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms
- Strong facilitation and public speaking skills
- Excellent writing, editing, and storytelling ability
- Business awareness, especially within legal or professional services industries
- Curiosity and adaptability in a fast-evolving tech environment
Benefits:
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for wellness
- Access to LinkedIn Learning with monthly dedicated time to explore
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