Corporate Travel Manager
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Job Description
Manager directing the travel agent team at ALTOUR, managing customer service and business profitability objectives. Leading innovative solutions in corporate travel management.
Responsibilities:
- Direct leadership of the travel agent team
- Provide coaching and development to optimize performance using all tools available
- Support the development and implementation of strategic plans to drive customer service combined with operational consistency & efficiencies
- Support client satisfaction, retention and business profitability objectives
- Provides day to day guidance to agent team
- Identify team strengths/development opportunities
- Develop solid plans to drive results
- Provide frequent and timely feedback through one on one interaction and team meetings
- Complete HR interactions/functions as needed
- Clearly communicate the departmental vision and mission to all team members
- Monitor agent productivity measures and develop plans for process improvement as needed
- Work closely with internal departments to ensure client program success
Requirements:
- 5-7 years’ experience in the travel industry
- Ability to relate to and understand agent and supervisor roles
- 5-7 years’ customer service experience
- Ability to respond to high level escalated customer service issues
- Ability to identify root cause, creating process improvement to have wider impact
- Ability to interface with the Travel Manager and Account Managers and create meaningful internal and external partnerships
- Proficient in designated Sabre GDS
- Strong knowledge of international travel
- Excellent written and verbal skills
- Ability to present material to groups of various sizes
- Ability to craft compelling written and oral communication pieces for internal/external clients and staff
- Exceptional attention to detail
- Strong Microsoft office skills (word, excel)
- Ability to complete simple analysis
- Build/utilize simple spreadsheets/word documents
Benefits:
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
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