CRM & Sales Operations Manager
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Job Description
CRM & Sales Operations Manager enhancing sales processes and customer journeys with a data-driven approach. Collaborating with executives to build scalable operations in a remote setting.
Responsibilities:
- Take strategic and operational responsibility for our CRM and sales processes
- Develop a scalable infrastructure for the customer journey and high-ticket sales processes
- Build high-performing, data-driven CRM and sales operations structures
- Strategically advance our CRM and sales operations framework
- Analyze, optimize, and automate existing processes across the entire customer journey
- Create and refine powerful CRM workflows and automations
- Define and track key KPIs such as conversion rate, pipeline velocity, lead quality, and customer value
- Collaborate with the founders, marketing, sales, and funnel teams
- Identify new efficiency and growth opportunities within our sales processes
- Build and coordinate a small operations/CRM team
- Report directly to executive management
Requirements:
- Minimum 3+ years of experience in CRM, Sales Operations, Revenue Operations, or related fields
- Proven experience building, optimizing, or scaling CRM and sales processes
- Deep understanding of customer journeys—from lead generation to conversion
- Experience with automations, process design, and CRM systems
- Strategic thinker with a hands-on mentality—you can design systems and implement them when needed
- Strong analytical skills and proficiency with dashboards and KPI systems
- Experience with tools such as HubSpot, ActiveCampaign, GoHighLevel, Zapier, or similar platforms
- Entrepreneurial mindset, self-responsibility, and clear communication
- Business-fluent German and strong English skills
Benefits:
- Competitive fixed salary + revenue share
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