Senior Safety & PV Ops Specialist – Technology Support, ARGUS Console, Veeva Safety
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior PV technology support specialist at Syneos Health, a life sciences services company accelerating drug development and commercialization. Supporting Argus/Veeva safety platforms, regulated operations, and system improvements.
Responsibilities:
- Provide senior-level support for pharmacovigilance technology platforms, including safety databases, workflow tools, reporting solutions, integrations, and related business applications
- Lead initial triage, impact assessment, prioritization, and coordination of production support issues
- Communicate with stakeholders to ensure timely issue resolution
- Partner with IT, vendors, and internal business teams to investigate system issues, identify root causes, validate fixes, and confirm deployment readiness
- Support incident, problem, change, release, and enhancement management activities
- Serve as a subject matter expert for PV system functionality, business workflows, user access, data flow, and operational support procedures
- Monitor support trends, recurring issues, and user pain points
- Recommend process improvements, automation opportunities, and long-term stabilization actions
- Support validation, testing, and documentation for system changes, upgrades, integrations, and configuration updates
- Develop and maintain support documentation, job aids, knowledge articles, process guides, and escalation pathways
- Provide guidance and coaching to junior support team members
- Collaborate with Safety Operations and Technology Oversight stakeholders to align support with compliance, quality, and business continuity expectations
Requirements:
- Minimum 5+ years of experience in pharmacovigilance, drug safety, safety systems, technology support, or a related regulated environment
- Strong understanding of PV business processes, including case intake, case processing, submissions, reporting, data quality, and safety database workflows
- Experience supporting safety systems such as Oracle Argus Safety or comparable PV platforms
- Ability to troubleshoot system issues, assess business impact, document findings, and coordinate resolution across cross-functional teams
- Experience with regulated system support processes, including change control, testing, validation documentation, incident management, and audit-ready documentation practices
- Strong communication, stakeholder management, analytical, and organizational skills
- Ability to manage multiple priorities, support escalations, and operate effectively in a fast-paced, matrixed environment
- Argus Safety or Veeva Safety experience preferred
- Experience supporting Argus upgrades, migrations, integrations, automation initiatives, or AI-enabled PV technology solutions
- Familiarity with reporting tools, data transfer processes, E2B/ICH standards, MedDRA coding, or safety data exchange concepts
- Experience with ticketing systems, knowledge management tools, and service-level reporting
- Knowledge of GxP, computerized system validation, quality management, CAPA, and inspection readiness expectations
- Experience mentoring team members or acting as a senior escalation point for operational support activities
- Customer-focused support mindset with strong ownership and follow-through
- Ability to translate technical issues into clear business impact and actionable next steps
- Strong attention to detail, documentation discipline, and commitment to compliance
- Collaborative approach across business, technology, quality, and vendor teams
- Continuous improvement mindset and ability to drive sustainable solutions
Benefits:
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
- Inclusive culture
- Comprehensive resources including emerging technologies, data, science and knowledge sharing
- Opportunities for career paths and employment progression
Similar Jobs
Scoring Support Specialist
Remote seasonal specialist supporting judges, scoring questions, training, and event operations for Varsity Spirit’s cheer and dance competitions. Coordinating staffing, travel, compliance, and post-event scoring issues.
Learner Compliance Specialist III, Credential Support
Credentialing specialist managing compliance for up to 450 newly admitted learners at an educational institution. Guiding documentation, screenings, systems navigation, and corrective actions.
Freelance Game Player Support Agent
Russian-speaking Player Support Agent supporting gamers and game communities for TransPerfect Gaming. Resolving player issues through ticketing and social platforms while tracking trends and meeting support KPIs.
Game Player Support Agent
Russian-speaking Player Support Agent handling player requests for TransPerfect Gaming’s global game-support services. Resolving issues, enforcing community rules, and reporting game trends across multicultural gaming projects.
Clinical Support Specialist
Clinical Support Specialist educating U.S. diabetes patients and healthcare professionals on Tandem insulin pumps and glucose monitoring systems. Providing escalated clinical support, remote training, and diabetes technology education.
Call Center Representative – Medicaid Member Support
Call Center Representative providing Medicaid member support for South Carolina residents. Handling inquiries, assisting with applications, and resolving concerns in a call center environment.
Customer Service Specialist
Customer Service Specialist providing technical support and assistance to customers of Propeller's geospatial products. Collaborating with cross-functional teams for optimal user experience and operational efficiency.
Customer Experience Associate II
Customer Experience Associate responsible for performing business support and technical work. Assesses calls, identifies customer needs, and performs routine call center activities.
Customer Support Team Lead
Lead Customer Support Team at OBRIO within the General Support unit managing 40+ agents and driving quality assurance. Focus on strategic developments and AI integrations within customer support processes.
Mitarbeiter – Kundenbetreuung, Routenplanung
Customer support role for preparing clients in Germany for their heat pump installation. Responsible for scheduling, answering inquiries, and planning routes for installation teams.
Laotian-English Bilingual Healthcare Customer Service Representative
Laotian-English Bilingual Healthcare Customer Service Representative providing support for healthcare benefit inquiries. Engaging with customers and resolving questions while ensuring high-quality service.
Hmong-English Bilingual Healthcare Customer Service Representative
Bilingual Healthcare Customer Service Representative supporting consumer healthcare inquiries through phone interactions. Engaging with customers to resolve their healthcare benefit needs remotely in California.
Russian-English Bilingual Healthcare Customer Service Representative
Customer Service Representative providing bilingual healthcare support to consumers in English and Russian. Engaging with customers to resolve healthcare benefit questions in a remote setting.
Tagalog-English Bilingual Healthcare Customer Service Representative
Tagalog-English Bilingual Customer Service Representative supporting consumers with healthcare inquiries. Engaging with customers remotely from California to provide accurate information and resolve queries.
Customer Service Representative
Remote Customer Service Representative responsible for answering incoming communications from customers in the USA. Conducting research to resolve customer issues and enhance their experience.
Customer Support Consultant, Fluent English, Spanish
Customer Support Consultant delivering outstanding customer support via phone, chat, and email. Working remotely in a multicultural environment with opportunities for personal development.
Technical Customer Care Specialist I
Technical Customer Care Specialist providing support to clients through various electronic communication methods. Resolving application and product issues for the automotive industry.
Technical Customer Care Specialist I
Technical Customer Care Specialist providing support on Vitu's services via phone, email, and chat. Resolving client application and product issues while ensuring high-quality standards.
Support Specialist
Client Experience Specialist managing post-sale relationships between clients and assistants. Ensuring successful interactions and addressing any issues that arise.
Customer Service Representative
Customer Service Representative delivering high-quality customer experiences in a remote role. Managing interactions across multiple channels and ensuring fast and accurate responses.