Customer Project Management Lead, DI/IGT DACH
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Job Description
Customer Project Management Lead managing Customer Project Manager operations in DACH region. Overseeing complex project execution and ensuring KPI achievement for Philips' DI/IGT business.
Responsibilities:
- Responsible for managing the Customer Project Manager (CPM) function in the DACH region, including disciplinary and project responsibilities within DI/IGT
- Manage the Customer Project Management Team Lead for DI/IGT
- Responsible for sales/revenue for DI/IGT in the DACH region (our largest business)
- Responsible for meeting all CPM & DI/IGT KPIs in DACH
- Responsible for the execution, implementation and handover of DI/IGT orders from Sales
- Ensure compliance with mandated project management standards and processes, e.g., project planning, quality, and budget
- Responsible for the timely escalation of deviations from CPM norms outside the prescribed guidelines
- Responsible for internal evaluation, review and auditing of CPM projects
- Implement corrective actions agreed with SCM management
- Responsible for the training, knowledge and competence development of CPM managers
- Provide objective consulting (pre-sales support), communication and escalation for complex customer projects
- Consider and adhere to Business Unit (BU) requirements
- Responsible for the allocation of projects and customers to project managers
- Proactively escalate and timely report capacity constraints that could impact project completion
Requirements:
- University degree
- Several years of experience in operations, e.g., customer service
- Strong customer understanding (customer processes)
- Good knowledge of the business area
- High resilience and ability to work under pressure
- Strong stakeholder management skills and a professional presence both internally and externally
- Strong communication skills
- Excellent communication and negotiation skills and strong interpersonal skills
- Experience in managing transformations
- Process-oriented mindset
- Excellent team player
- Solid, well-founded knowledge of LEAN
- Strong analytical skills (e.g., experience with analytics)
- Advanced Excel skills (e.g., PivotTables, macros, formulas) and experience with common service analytics tools (e.g., QlikView, ServiceMax reports)
- Professional experience in supply chain management
- Project management experience
- Preferably PMP certification; knowledge of SAP, SFDC and PSA (Power BI & Qlik Sense)
- Very good German and English skills and leadership experience
Benefits:
- Minimum salary according to collective bargaining agreement
- Salary above the minimum based on relevant qualifications and experience
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