Customer Renewals Manager
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Job Description
Customer Renewal Manager at Anthology delivering innovative education solutions through consultative selling in North America. Managing renewals and enhancing customer experiences to foster long-term relationships.
Responsibilities:
- Acting on behalf of Anthology as the primary sales interface for renewals with our partners and customers
- Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
- Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
- Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
- Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
- Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology’s corporate strategies
- Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
- This role requires approximately 25% travel
Requirements:
- At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
- 2-5 years of experience working with, building relationships with, and executing transactions through partners
- Highly developed client service and client satisfaction focus
- Experience operating within a fast-paced, multi-disciplined virtual team
- Excellent oral and written communication skills and presentation skills
- Fluency in written and spoken English
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