Customer Sales Representative
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Job Description
Customer Sales Representative connecting with valued customers in Femtech / Wellness. Providing excellent service and developing into other roles for career enhancement.
Responsibilities:
- Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions.
- Conduct outbound contacts via phone, email, or chat.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's policies and call guidelines.
- Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding.
- Document all customer interactions and inquiries in the designated service management (CRM) system.
- Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies.
- Continuously engage in training and development activities to expand knowledge of client programs, services, and policies.
- Continually look for and suggest process improvements that will benefit our customers.
- Other duties as requested.
Requirements:
- High school diploma or GED required.
- Proven experience in a customer service or contact center environment.
- Strong verbal and written communication skills with exceptional listening and comprehension abilities.
- Ability to effectively communicate with customers in a clear and concise manner.
- Excellent problem-solving and decision-making skills, with the ability to think quickly and offer appropriate solutions.
- Ability to handle customer complaints and difficult situations with empathy and professionalism.
- Proficient computer skills and experience with customer relationship management (CRM) systems or similar tools.
- Strong attention to detail and organizational skills to ensure accurate documentation of customer interactions.
- Ability to handle multiple tasks simultaneously and meet performance targets and deadlines.
Benefits:
- We provide Medical, Dental and Vision
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