Customer Service – Administrative Specialist
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Job Description
Customer Service & Administrative Specialist handling customer service and account management tasks. Providing collections, document review, and general administrative support remotely.
Responsibilities:
- Provide professional customer service via phone, email, and other communication channels
- Assist customers with account inquiries, payment arrangements, and contract-related questions
- Conduct first-party collections activities on delinquent accounts while maintaining a professional and customer-focused approach
- Review customer agreements and supporting documentation for accuracy and completeness
- Verify that all required customer information has been submitted and properly documented
- Cross-reference contracts and supporting documents to ensure consistency and compliance
- Maintain accurate and up-to-date customer records within company databases and CRM systems
- Organize, categorize, and manage electronic documents for efficient retrieval
- Audit customer files throughout the application and onboarding process
- Escalate discrepancies or compliance concerns as required
- Perform general administrative and operational support duties as assigned**
Requirements:
- Previous experience in customer service, collections, administration, virtual assistance, or a related role
- Excellent verbal and written English communication skills with a high level of fluency and professionalism
- Neutral or easily understood English accent preferred
- Strong attention to detail and commitment to accuracy
- Experience handling customer accounts, payment discussions, or collection activities is considered an asset
- Proficiency with Microsoft Office, Google Workspace, CRM platforms, and database management systems
- Strong organizational and time-management skills
- Ability to manage multiple priorities while meeting deadlines
- Professional demeanor and strong problem-solving abilities
- Ability to work independently with minimal supervision
- High level of discretion and confidentiality when handling customer information
- **Preferred Qualifications**
- Experience working with North American customers
- Experience in financing, lending, collections, contract administration, or compliance-related environments
- Experience making and receiving a high volume of customer calls
- A current MS laptop / computer is required (No Apple)
Benefits:
- Collaborative and supportive work environment.
- Opportunity to grow with a company.
- Stable, long-term remote work opportunity.
- Health Insurance (Maxicare HMO) after 3 months probationary period.
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