Operations and Administrative Coordinator
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Job Description
Remote coordinator supporting transportation operations, driver scheduling, and customer communications. Managing payroll, invoicing, collections, tracking systems, and administrative workflows.
Responsibilities:
- Recruit, onboard, and manage drivers
- Schedule and coordinate driver routes, including afternoon and evening runs
- Monitor driver attendance, punctuality, route progress, and phone usage
- Manage driver tracking and camera-monitoring systems, including phone-use alerts
- Handle calls and inquiries from parents, customers, and drivers
- Coordinate driver updates, schedule changes, replacements, and operational communications
- Follow up with mechanics on vehicle repairs and maintenance
- Enter and maintain driver, customer, address, and route information in company software
- Prepare and process payroll accurately and on time
- Prepare invoices and manage collections and payment follow-ups
- Resolve customer and parent concerns related to transportation services
- Maintain accurate operational records and ensure daily transportation activities run smoothly
- Perform other duties related to the position as assigned
Requirements:
- Proficient level of English (written and spoken)
- Excellent communication, collaboration, and email correspondence skills
- Experience in Administrative Support, Operations, or Customer Service-related roles
- Experience using Asana, Monday.com, or similar project management platforms
- Familiarity with CRM, tracking, scheduling, or similar business software
- Strong organizational, problem-solving, and follow-up skills
- Ability to manage multiple priorities in a fast-paced and deadline-driven environment
- Self-motivated with the ability to work independently and follow established processes
- Quick learner with the ability to adapt to new systems and workflows
- Professional, dependable, coachable, and accountable with excellent attendance
- Creative, resourceful, and proactive with an out-of-the-box mindset
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
- Availability to work 6:30 AM–2:30 PM Eastern Time (New York)
- Interested in long-term career opportunities
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
- Professional home workstation capable of supporting uninterrupted remote work
- Familiarity with QuickBooks for basic financial and administrative functions – preferred
- Experience with payroll, invoicing, collections, and/or administrative tasks – preferred
Benefits:
- 100% remote work
- Great work environment with potential for growth
- Full-time position with 40 hours weekly
- Long-term opportunity
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