Customer Service Representative
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Job Description
Customer Service Representative at Coconut connecting businesses with top-tier remote talent. Handling customer service calls and managing records with a focus on meaningful partnerships.
Responsibilities:
- At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships.
- We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work.
- We're currently looking for top talent to fill the role of Customer Service Representative.
- The role requires 40 hours/week availability with a time zone of EDT.
Requirements:
- Proven background in customer service, with experience across diverse BPO cases
- Fluent English and a neutral/no accent.
- Hands on proficiency with CRM software and cloud based phone systems
- Experience Needed:
- Handle customer service calls across multiple client accounts using structured scripts
- Manage customer records in CRM platforms with accurate scheduling and documentation
- Operate cloud based phone systems for both inbound and outbound calls
- Conduct sales focused calls, solidifying sales with professionalism and efficiency
- Provide customer service and scheduling support, ensuring clarity and responsiveness
- Navigate multiple platforms simultaneously during calls while maintaining accuracy and compliance
- Adjust quickly to different call types and strictly follow client protocols and procedures
- Good to have:
- Experience in sales environments where closing was required (not just appointment setting)
- Familiarity with best practices in customer experience and retention
- Ability to coach peers in script usage and compliance
- Background in multi industry customer service or account management
- Exposure to performance reporting and call analytics in CRM systems
- Demonstrated ability to manage customer records, scheduling, and documentation accurately
- Experience handling both sales and customer service calls with professionalism
- Strong multitasking ability to manage multiple platforms during live calls
- High adaptability with strict compliance to client specific protocols
- Attention to detail, scheduling, and handling ticket requests.
Benefits:
- Competitive Salary – We recognize your skills and experience with a great compensation package.
- 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
- Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
- US Holidays Off – Enjoy 12 paid US holidays throughout the year.
- Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
- Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
- Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
- Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
- Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
- Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
- Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
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