Customer Service Specialist, Bilingual
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Job Description
Customer Service Specialist providing exceptional service to customers in both Spanish and English. Responsible for addressing inquiries and ensuring satisfaction primarily over the phone.
Responsibilities:
- Provide exceptional service to customers primarily over the phone
- Address customer inquiries and resolve problems
- Ensure overall customer satisfaction
- Demonstrate strong multitasking skills
- Work with multiple technology systems
- Show ownership and a proactive approach to problem-resolution
Requirements:
- Full fluency in Spanish and English
- Previous customer service experience in an inbound call center or similar environment is strongly preferred
- Experience using various modern computer systems, software applications, and communication tools
- Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
- High school diploma or equivalent; some college education preferred but not required
- Flexibility to work in shifts, including evenings, weekends, and holidays, is required
Benefits:
- health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform
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