Customer Service Specialist
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Job Description
Customer Service Specialist providing assistance to inquiries from Alberta Blue Cross members via phone. Educating members about health coverage plans and programs.
Responsibilities:
- respond to telephone inquiries from members
- educate customers on Blue Cross plans and programs
- follow up on customer requests
- suggest improvements for workflows and processes
- log all calls for statistical purposes
Requirements:
- previous call centre experience preferred
- bilingual fluency in English and French is an asset
- strong listening and problem-solving skills
- ability to handle complex inquiries
- optimistic outlook
- advanced customer service skills
Benefits:
- health coverage through Alberta Blue Cross®
- opportunities for career growth
- virtual training
- mentoring support
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