Director of Marketing Services
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Job Description
Director of Marketing Services leading DTC marketing strategies for Passport's international expansion. Guiding clients on revenue growth and marketing effectiveness in ecommerce.
Responsibilities:
- Work closely with our Vice President of Customer Success on enterprise-level account opportunities for partnership and growth.
- Own customer growth and satisfaction KPIs for international client marketing impact
- Develop and refine international marketing and ecommerce strategy playbooks
- Act as a senior strategic advisor, guiding clients on cross-border strategy and marketing effectiveness
- Partner with Product, Marketing, and Revenue Operations to shape roadmap priorities based on international customer needs.
- Partner with Sales on strategic renewals, expansions, and pitch strategy for international clients.
- Serve as a go-to resource for our customers international marketing needs
- Travel to client sites to build relationships with key customer stakeholders
- Collaborate with product and engineering to develop product enhancements and data stories to support our customers
- Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them
- Become an expert on the Passport product, while keeping up with industry trends and news
Requirements:
- 8+ years experience in Customer Success, Consulting, Ecommerce, or DTC Marketing; 3+ years leading managers or senior employees
- Direct experience and proven results driving DTC marketing
- Demonstrated success working with enterprise or high-growth SaaS/ecommerce companies
- Experience guiding performance strategy across global markets (e.g., EU, UK, APAC, LATAM)
- Proven track record of driving customer ROI, adoption, and revenue outcomes
- Strong analytical skills—confident interpreting margin analysis, pricing models, shipping economics, and conversion metrics
- Comfortable with a growth-based compensation package
- Significant customer interaction and strong interest in building relationships
- Creative problem solving skills that you want to apply in an ever-evolving environment
- Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)
- Self-motivating team player who can work cross-functionally and multi-task
- Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
- Bachelor’s degree or equivalent experience
- Located in the United States
Benefits:
- Competitive cash and equity packages
- Healthcare, dental, and vision
- 401K
- Monthly fitness stipend
- Monthly phone/internet stipend
- 100% remote work environment
- Company issued laptop
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Annual GTM team gathering (Vegas this year!) in cities around North America and all-company offsites in Mexico
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
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